GENERAL
01.
How can I contact you for support?
You can reach us at hello@portsidemarket.com.au. We’re here to answer questions about catches, preparations, shipping or anything else.
01.
How can I contact you for support?
You can reach us at hello@portsidemarket.com.au. We’re here to answer questions about catches, preparations, shipping or anything else.
02.
Where is your shop located?
Our counter is located at Stall 512, Prahran Market VIC 3181. Come visit to browse the day’s catch and speak with the team.
02.
Where is your shop located?
Our counter is located at Stall 512, Prahran Market VIC 3181. Come visit to browse the day’s catch and speak with the team.
INGREDIENTS & HANDLING
01.
Do your products need refrigeration before cooking?
Yes — our fresh seafood should be stored at chilled temperatures and used by the date on the packaging. Pantry items in our “Pantry” collection may be shelf-stable until opened; check individual labels.
01.
Do your products need refrigeration before cooking?
Yes — our fresh seafood should be stored at chilled temperatures and used by the date on the packaging. Pantry items in our “Pantry” collection may be shelf-stable until opened; check individual labels.
02.
Do your products contain allergens?
Some items may. Please refer to the allergen and ingredient information on each product page or packaging. If you have specific food allergies please contact us and we’ll confirm for you.
02.
Do your products contain allergens?
Some items may. Please refer to the allergen and ingredient information on each product page or packaging. If you have specific food allergies please contact us and we’ll confirm for you.
03.
Where can I find detailed product information?
Each item has a product page listing origin, producer, handling notes and ingredient/allergen information. If you need something more detailed, just ask.
03.
Where can I find detailed product information?
Each item has a product page listing origin, producer, handling notes and ingredient/allergen information. If you need something more detailed, just ask.
SUSTAINABILITY
01.
How do you source your seafood?
We work directly with trusted fishermen and regional producers, selecting only what they recommend and handling it ourselves to retain clarity and quality. Every fillet passes through two sets of hands: theirs, and ours.
01.
How do you source your seafood?
We work directly with trusted fishermen and regional producers, selecting only what they recommend and handling it ourselves to retain clarity and quality. Every fillet passes through two sets of hands: theirs, and ours.
02.
What happens to unused fish?
We source in line with what the ocean can give, meaning we only take what is abundant. Off-cuts or surplus from processing are handled responsibly — repurposed where possible or returned to nature when required.
02.
What happens to unused fish?
We source in line with what the ocean can give, meaning we only take what is abundant. Off-cuts or surplus from processing are handled responsibly — repurposed where possible or returned to nature when required.
03.
Is your packaging recyclable?
Yes — we choose materials that minimise impact and are fully recyclable. Please follow local guidelines for disposal.
03.
Is your packaging recyclable?
Yes — we choose materials that minimise impact and are fully recyclable. Please follow local guidelines for disposal.
RETURNS & REFUNDS
01.
What is your return policy?
Due to the perishable nature of fresh seafood, we cannot accept returns unless the product arrives damaged or not as described. If you have a concern, email hello@portsidemarket.com.au within 12 hours of delivery with a photo and order number.
01.
What is your return policy?
Due to the perishable nature of fresh seafood, we cannot accept returns unless the product arrives damaged or not as described. If you have a concern, email hello@portsidemarket.com.au within 12 hours of delivery with a photo and order number.
02.
What if my product arrives damaged or incorrect?
Please email us immediately (within 12 hours of receipt) with photos of the damage, packaging and a description of what’s wrong. We will review and if approved, offer either a replacement or refund.
02.
What if my product arrives damaged or incorrect?
Please email us immediately (within 12 hours of receipt) with photos of the damage, packaging and a description of what’s wrong. We will review and if approved, offer either a replacement or refund.
03.
When will refunds be processed?
Once approved, refunds are processed within 7 business days and will appear in your account according to your bank’s timing.
03.
When will refunds be processed?
Once approved, refunds are processed within 7 business days and will appear in your account according to your bank’s timing.
04.
Is every request eligible for a refund?
Refunds are handled case-by-case based on the condition, timing and documentation provided. Late requests may not be eligible.
04.
Is every request eligible for a refund?
Refunds are handled case-by-case based on the condition, timing and documentation provided. Late requests may not be eligible.